Delivery + Shipping Questions
Where do you hand deliver and ship to?
We are Bloom Floral and we are a real local florist in Algona, IA. We ship home decor and gifts nation-wide! We also provide in-person flower delivery to the surrounding areas, such as: Algona, Bancroft, Bode, Burt, Corwith, Cylinder, Emmetsburg, Fenton, Humboldt, Livermore, Lone Rock, Lu Verne, Ottosen, Renwick, Titonka, Wesley, West Bend, Whittemore. We travel farther for events/weddings- contact us for more details!
How long does delivery take?
We offer same [business] day delivery of flowers, gifts and decor in a 20 mile radius around Algona, IA. Cut-off times vary according to distance; for an estimated delivery time we'd suggest calling us directly. Don't forget, the early bird gets the worm! Minimum order amount applies for hand-delivery. Shipping outside our hand delivery area? We'll do our best to have it coming your way within 2 business days!
Do you restock items?
See something you love but it's out of stock? If it's a fresh floral item, chances are good that it's the container we're low on and we have a fabulous substitution option for you. Contact the store at 515-395-6333 to speak to a designer. Our home decor and gift items are hand-picked by us because they are unique, so those items may not be restocked as we are always on the hunt for something new and on-trend. Drop us a note about what you're looking for and we'll reach out!
Return and Exchanges
What is your return/exchange policy?
Questions about a fresh bouquet purchase? See our "Warranty" information below.
Standard Home Decor/Gift Purchases: Items may be returned within 14 days of the original purchase date. Items purchased in-store will be issued store credit. All items must be un-used to become returnable. Items purchased online/shipped
will be issued a full refund upon our receipt of the item in good condition. Return shipping costs are the responsibility of the purchaser. All sale items are final sale. Items may be exchanged in-store for an item of equal or lesser value; any difference will be applied as store credit to your account.
My item was damaged in shipping - now what?
Don't toss the box!! If you receive a damaged or defective item due to shipping hazards, please contact us immediately. We will either replace at our expense or, depending on the circumstances, provide you a full or partial refund. We ask that you send us a photo of both the item and box it came in before issuing you a replacement or refund.
What Are your Prom Terms & Conditions?
When you order prom flowers, you are placing an order for a custom, hand-made item. Once your item is created, it is non-refundable. We are happy to make changes or adjustments to your order, but additional charges may apply.
You are responsible for choosing the ribbon colors in your corsage. If you'd like to view more ribbon options, please stop in to Bloom. We cannot be responsible for event cancellations. If your event is cancelled we will work with you as best we can to adjust or replace flowers.
Care and Materials
What's your substitution policy?
We try our absolute best to keep our cooler stocked with the florals shown on our site. We are also very picky about using the freshest flowers available. There may be times when we'll have to substitute the varieties in your bouquet. Our first priority is to fill your order to the full value (or more!). Variety type is given second priority (for example, we'll sub a pink rose for a yellow). Our third consideration is color - if you're ordering a "baby boy" arrangement we'll sub flowers that keep the style of the bouquet. If you have special request, please reach out prior to placing the order to check availability!
How do I care for my flowers?
Proper care of your fresh flowers can make a big difference in how long your bouquet lasts! We often have customers get 1-2 weeks of enjoyment out of their flowers because they do 3 simple things:
1 - Water. Make sure your vessel has water in it! We recommend a daily top-off, plus completely changing out the water for fresh every 3 days.
2 - Stem treatment. If any foliage or blooms have fallen into the water, clean it out. Give your stems a fresh cut on day 4 (just the bottom inch is fine) and day 8.
3 - Environment. We love to curl up in a warm sunny spot, but your flowers don't. Keep them away from heat sources, diffusers/candles and any curious pets.
Where are my flowers made?
Your flowers are hand-designed right here in Algona, Iowa. We work hard to source the freshest product and have invested in the best training in flower care, handling and design. Our certified designers will custom-create your bouquet for your recipient with love.
Do you offer a warranty?
We guarantee our flowers with a full exchange or refund up to 48 hours after delivery. Care and environment plays a huge role in flower longevity (see our care tips above!) so we cannot guarantee the life of your fresh cut flowers after that point. Partial exchanges will be handled on a case-by-case basis. We DO want you to be happy, so if you have any questions or concerns at any point.... even a week later.... please contact us!
Didn't find what you were looking for? Feel free to contact us at any time!